AI-Powered Service Desk: From Ticket to Resolution

Join Michele Petretta, Principal Technical Account Manager at Kaseya, to discover how Kaseya Intelligence brings AI directly to the service desk within Autotask. Kaseya Intelligence isn't a new product or a separate tool, it's the intelligence layer already built into the platform, and this webinar shows exactly what that means for your service desk.

In this webinar, we'll show how Kaseya Intelligence, Digital Specialists, and Smart Ticket Triage can help reduce manual work, get tickets to the right team member faster, and increase service desk efficiency.

Using practical examples, we'll look at how AI can support the full ticket lifecycle: from analyzing, categorizing, and routing incoming tickets to summarizing ticket information, supporting technicians, and capturing resolutions.

During the webinar, we'll cover:

• Kaseya Intelligence and Digital Specialists within Autotask

• Smart Ticket Triage and AI-driven automation

• Smart Ticket and Resolution Summaries, and the Smart Writing Assistant

• Practical applications and configuration within Autotask

After this session, you'll have a clear picture of what's possible with AI in Autotask and how to use the service desk that triages itself to make your service desk smarter and more efficient.