Autotask Q2'26 product innovation update

Join us for the Q2 Autotask Product Innovation Update, where we’ll spotlight the latest innovations in AI-powered service delivery. This session will focus on how we’re continuing to elevate operational excellence through the rise of a digital workforce and AI-powered service delivery, leveraging agentic AI to support smarter decision-making, faster execution, and more consistent outcomes across the service desk.

We’ll explore how agentic AI is transforming ticket triage with more proactive assignment and prioritization, helping teams reduce manual coordination while improving accuracy at scale. You’ll also see how new resource planning capabilities provide greater visibility into technician capacity and workload distribution, enabling more proactive and balanced service delivery.

We’ll also share what’s next as these capabilities continue to evolve, along with practical guidance on how to apply them within your service desk.

What you’ll learn:

• How agentic AI is reshaping ticket triage and assignment across the service desk

• How improved resource planning supports better capacity visibility and workload balancing

• How a digital workforce approach enables AI-powered service delivery at scale

• The innovation roadmap and what’s coming next

Don’t miss this opportunity to see how service delivery is evolving, and how your team can operate with greater accuracy, efficiency, and confidence.

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