Getting Started with Digital Specialist for Ticket Triage in Autotask

Learn how to prepare your Autotask environment for agentic AI-driven ticket triage

Join this introductory session to explore Digital Specialist for Ticket Triage, powered by Kaseya Intelligence.

Ticket triage is one of the most time-consuming and fragmented processes in IT operations. Too often, service teams spend valuable time organizing and assigning work instead of resolving issues. Digital Specialist for Ticket Triage helps change that by intelligently classifying tickets and routing them to the most appropriate technician based on workload, expertise and business context.

Data is the foundation for successful ticket triage. In this webinar, we’ll walk through how to assess your data maturity to ensure the Digital Specialist performs at its best. You’ll learn how to evaluate your Autotask environment, prepare key data fields and confidently enable Ticket Triage to drive greater efficiency, consistency and smarter service desk operations.

What You’ll Learn:

• Feature Overview: See how Digital Specialist for Ticket Triage works

• Data Maturity Review: Understand the key data considerations and required fields  

• Needed for a successful setup

• Guided Setup: Step-by-step walkthrough with best practice recommendations  

• Live Q&A: Ask questions and get answers from product experts

Who Should Attend:

Autotask Ultimate, Kaseya 365 Ops or ITSM+ partners looking to leverage AI-driven ticket management and improve service desk efficiency  

Recommended Pre-Requisites:

• Review the associated Knowledge Base article

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