Join us for the quarterly Autotask Product Innovation webinar, where we’ll spotlight the latest innovations shaping service delivery. See how we’re advancing AI-powered service management while giving teams the intelligence, control, and foundation to get more value from automation.

We’ll explore the latest evolution of Digital Specialist for Ticket Triage, with new capabilities to help organizations prepare their service desk for AI, improve technician assignment, and gain greater flexibility and visibility into ticket triage. From assessing AI readiness and technician proficiency to on-demand triage and streamlined ticket insights, these enhancements build a smarter foundation for AI-powered service delivery.

We’ll also showcase the latest Resource Planner enhancements, making it easier to schedule ticket work, understand technician commitments, and bring scheduling information directly into the ticket experience. Plus, we’ll cover important platform updates, including FIPS support, designed to meet evolving security and operational needs.

As always, we’ll share a forward look at the Autotask innovation roadmap and how AI, automation, resource management, and service delivery continue to come together.

What you’ll learn:

• How Autotask is helping service desks prepare for Ticket Triage and future AI-powered ticketing.
• How Ticket Triage enhancements improve assignment intelligence, technician matching, visibility, and control.
• How Resource Planner enhancements help teams manage technician capacity and upcoming work.
• How FIPS support strengthens Autotask for evolving security requirements.
• What’s next on the Autotask innovation roadmap.