As co-managed IT becomes the preferred service model for many organizations, clear collaboration between internal IT teams and MSPs is more important than ever. Without defined responsibilities, shared service delivery can quickly lead to communication gaps, missed tasks, and accountability challenges.

In this webinar, you'll learn how to configure Autotask PSA to support a successful co-managed IT environment. We'll walk through best practices for setting up user roles, permissions, workflows, and ticket ownership to create transparency and ensure everyone knows who is responsible for what.

What You'll Learn:

• Configure Autotask to support shared service delivery between MSPs and internal IT teams  

• Establish clear ownership with roles, permissions, and workflow automation  

• Improve visibility and accountability across tickets, projects, and service requests  

• Create a collaborative operating model that reduces friction and improves client satisfaction  

Join us to discover how the right Autotask configuration can help you build a scalable co-managed IT model that strengthens partnerships, improves efficiency, and delivers better outcomes for everyone involved.