INKY Tech Jam:

From flagged to fixed – mastering email analysis & threat response 

Jose Borrego
David Valdes
Technical Account Manager, Kaseya

Go beyond the inbox and learn how to investigate, analyze, and resolve email threats with confidence. In this technical session, we'll take a deep dive into INKY's Observations page, mail flow architecture, and quarantine management, giving you the tools to quickly diagnose issues and protect your clients from evolving email threats.

What You'll Learn:

  • Navigate the Observations page to investigate suspicious email activity  
  • Understand how INKY processes mail to improve troubleshooting and visibility  
  • Manage quarantined messages and respond to flagged emails with confidence  
  • Apply best practices to resolve client issues faster and strengthen email security  

Whether you're supporting multiple customers or fine-tuning your own environment, you'll leave with practical skills to streamline troubleshooting, improve response times, and maximize the value of INKY's email protection.

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