Managing Microsoft Environments in 2026

As organizations add more Microsoft users, devices, cloud services and hybrid infrastructure, IT teams often struggle with fragmented visibility, inconsistent processes and growing administrative overhead.

In this session, you’ll learn ways to create a clearer operating model, improve visibility across users and devices, standardize everyday operations and reduce manual work across IT service delivery.

You’ll walk away with practical guidance to:

• Map users, devices, endpoints and services into a clearer Microsoft operating view
• Find visibility gaps that delay troubleshooting, escalation and resolution
• Connect documentation, ticket workflows and automation to reduce manual administration
• Apply AI-driven triage and routing to improve day-to-day service delivery