The next evolution of AI at Kaseya: See what’s coming!

Nadir Merchant
GM, IT Operations
AI is transforming the way IT teams operate — streamlining workflows, accelerating service delivery and unlocking new levels of efficiency. But what’s next?
In this forward-looking session, we’ll unveil the latest AI-powered innovations coming to your core IT tools: IT documentation, PSA, RMM, security, backup and compliance. Get a firsthand look at how we’re building AI into the foundation of your daily workflows to help your team do more — with less.
We’ll explore:
- What’s new and what’s coming: Discover powerful new AI capabilities across Kaseya — from smart workflow generation in RMM and AI assistants in PSA and IT documentation to automated ticket triage and executive summaries in vPenTest — all built to streamline tasks, surface insights and simplify decision-making.
- Real-world scenarios: Explore how these innovations help reduce ticket resolution times, automate routine tasks and workflows, and enable more proactive issue resolution.
- The Kaseya AI ecosystem: See how AI capabilities across your toolset work together to create a seamless, intelligent IT environment.
- What it means for your team: Understand how these innovations translate into tangible results — greater technician productivity, faster service and better user experiences.
This session will provide a clear view of both our current AI capabilities and what’s ahead, helping you prepare your team to take full advantage of everything AI has to offer.
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